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Matt Kuper
Human-Centered Designer
Redesign of a federal agency's SharePoint site for benefits open season. Reduced help emails received by 60% and provided over $200,000 in cost avoidance for the agency.
Information architecture redesign of the primary navigation for AmeriCorps' Office of Human Capital SharePoint site. Facilitated 15 card sort sessions and employee interviews to better match user mental models.
Designed a custom set of 20+ accessibility tested icons for AmeriCorps' internal data visualization guide in collaboration with the Office of the Chief Executive Officer.
My work is built upon the fundamentals, not chasing fads. I keep humanity and our environment in focus to design friendly sites, products, and services - or fixes to the current state of things.
Informal, bite-sized case studies to envision what existing experiences could be. Not official work or contracted projects. Just curiosity allowed to play.
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